tbc88 Privacy Policy

1Who We Are

tbc88 operates the online casino and sports betting platform accessible at tbc88.io (the "Platform"). All references in this Privacy Policy to "tbc88", "we", "us", or "our" refer to the tbc88 operating entity responsible for the Platform and the personal data processing activities described in this document.

tbc88 is the data controller in respect of all personal data collected from registered players and visitors to the tbc88.io platform. As data controller, tbc88 determines the purposes for which personal data is processed and the means by which that processing takes place.

For all data protection enquiries, including requests to exercise your data rights, please contact the tbc88 Data Protection team via email at [email protected] with the subject line "Data Protection Request — [Your Registered Username]".

2Scope of This Policy

This Privacy Policy applies to all personal data collected by tbc88 in connection with:

• Registration and operation of a tbc88 player account.
• Use of any product or service available on the tbc88 Platform, including the Sportsbook, casino games, live dealer tables, crash games, and virtual sports.
• Deposits, withdrawals, and payment processing via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.
• Identity verification (KYC) procedures.
• Customer support interactions conducted via email, live chat, or any other channel.
• Promotional communications and participation in bonus offers, tournaments, and the tbc88 VIP Programme.
• Visits to the tbc88.io website, including browsing activity and cookie data collected from non-registered visitors.

This Policy does not apply to the data practices of third-party websites that may be linked from the tbc88 Platform. tbc88 has no control over, and accepts no responsibility for, the privacy practices of such third-party sites. You should review the privacy policies of any third-party site independently before submitting personal data to it.

3Personal Data We Collect

tbc88 collects the following categories of personal data from players and platform visitors:

3.1 Identity Data. This includes your full legal name as it appears on your Bangladesh National Identity Card (NID) or passport, your date of birth, your nationality, and any government-issued identification numbers provided during the KYC verification process.

3.2 Contact Data. This includes your registered email address, your +880 Bangladesh mobile phone number, and your residential address (district, division, and postal code).

3.3 Financial Data. This includes your bKash, Nagad, Rocket, or Upay mobile money account numbers; bank account details (where relevant to withdrawal processing); transaction history including deposit amounts, withdrawal amounts, and dates; and records of any payment method changes made to your account.

3.4 Account and Gameplay Data. This includes your tbc88 username, account creation date, login history (date, time, and IP address of each session), betting and gaming history (all bets placed, games played, outcomes, stakes, and winnings), bonus claims and wagering progress, account balance history, and VIP tier status.

3.5 KYC Verification Data. This includes copies of identity documents (NID, passport, birth certificate) and address verification documents (utility bills, bank statements, mobile money statements) submitted to tbc88 for identity and age verification purposes.

3.6 Device and Technical Data. This includes your IP address, device type (mobile or desktop), device operating system, browser type and version, screen resolution, and time zone setting. This data is collected automatically when you access the tbc88 Platform.

3.7 Usage Data. This includes information about how you navigate and interact with the tbc88 Platform, including pages visited, time spent on each page, features used, search queries entered, links clicked, and the referring URL that directed you to tbc88.io.

3.8 Communications Data. This includes the content and metadata of any communications you send to tbc88 via email or live chat, including support requests, complaints, and any attachments or screenshots shared with the support team.

3.9 Responsible Gaming Data. This includes records of any responsible gaming tools you have activated on your account, such as deposit limits, session time limits, loss limits, time-out periods, or self-exclusion requests, together with the dates on which those tools were applied or modified.

4How We Collect Personal Data

tbc88 collects personal data through the following channels and mechanisms:

• Account Registration Form: You provide Identity Data and Contact Data directly when you complete the tbc88 account registration form on tbc88.io.
• KYC Verification Portal: You provide Identity Data and KYC Verification Data when you submit identity documents through the tbc88 account verification portal or via email to the tbc88 support team.
• Deposit and Withdrawal Processing: Financial Data is collected when you initiate a deposit or withdrawal transaction through any supported payment method.
• Gameplay Activity: Account and Gameplay Data is generated automatically as you place bets and play casino games on the tbc88 Platform.
• Automated Technical Collection: Device and Technical Data, and Usage Data, are collected automatically via server logs, cookies, and similar tracking technologies each time you access tbc88.io, whether as a registered player or as a non-registered visitor.
• Customer Support Interactions: Communications Data is collected when you contact the tbc88 support team via live chat or email.
• Third-Party Payment Processors: tbc88 may receive confirmation data from payment processors (such as bKash, Nagad, and Rocket) confirming the outcome of deposit and withdrawal transactions. tbc88 does not receive full payment credentials directly from these processors.
• Fraud Prevention and Compliance Services: tbc88 may receive data from third-party identity verification and fraud-screening providers used to assist with KYC compliance and responsible gaming obligations.

5Purposes and Legal Bases for Processing

The following table sets out the purposes for which tbc88 processes personal data and the corresponding legal basis for each processing activity:

Where tbc88 relies on your consent as the legal basis for processing (for example, marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6Cookies and Tracking Technologies

6.1 What Are Cookies. Cookies are small text files placed on your device by the tbc88 website when you visit tbc88.io. They allow the Platform to recognise your device on subsequent visits, remember your session preferences, and collect usage analytics data.

6.2 Types of Cookies Used by tbc88. tbc88 uses the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the tbc88 Platform to function. They maintain your login session, remember your account preferences within a session, and ensure that security features operate correctly. These cookies cannot be disabled without impairing core Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors use the tbc88 Platform — which pages are visited most frequently, how long users spend on each section, and where errors occur. This data helps tbc88 improve Platform performance and user experience. No personally identifiable information is stored in analytics cookies.
• Functional Cookies: These cookies remember choices you make on the Platform — such as your preferred game category, language setting, or last-visited lobby section — so that your experience is more personalised on return visits.
• Targeting and Marketing Cookies: These cookies are used to deliver relevant tbc88 promotional content based on your browsing behaviour and gameplay interests. They may record your visit to the tbc88.io website and allow tbc88 to measure the effectiveness of promotional campaigns. These cookies are only active where you have provided consent.

6.3 Managing Your Cookie Preferences. You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types of cookies, or delete existing cookies. Please be aware that disabling strictly necessary cookies will affect the functionality of the tbc88 Platform and may prevent you from logging in to your account or completing transactions.

6.4 Other Tracking Technologies. In addition to cookies, tbc88 may use web beacons (also known as pixel tags) in marketing emails to confirm that an email has been opened and to track link clicks within the email. This helps tbc88 measure the effectiveness of marketing communications and refine future campaigns. You can disable web beacon tracking by setting your email client to block external images.

7Sharing of Personal Data

tbc88 does not sell your personal data. tbc88 may share your personal data with third parties only in the limited circumstances described below:

7.1 Payment Service Providers. tbc88 shares the minimum necessary financial and identity data with payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners) strictly for the purpose of processing deposits, processing withdrawal requests, and resolving transaction disputes. These providers act as data processors under contractual obligations that restrict their use of your data to the specific payment-processing purpose.

7.2 Identity Verification and KYC Providers. tbc88 may engage third-party identity verification services to assist with KYC checks, age verification, and document authentication. These providers process KYC Verification Data and Identity Data solely for the purpose of confirming the identity of tbc88 account holders and are bound by strict confidentiality obligations.

7.3 Game Software Providers. Game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Habanero, and Ezugi) may receive limited technical data (such as player session tokens and stake amounts) necessary to deliver their games through the tbc88 Platform. Game providers do not receive your full identity details, contact information, or financial account numbers.

7.4 Fraud Prevention and Security Services. tbc88 may share relevant account activity data with third-party fraud detection and cybersecurity services to identify, investigate, and prevent fraudulent activity, account takeover attempts, money laundering, and other prohibited conduct on the Platform.

7.5 Legal and Regulatory Authorities. tbc88 may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or legal process. tbc88 will notify affected account holders of such disclosures where permitted by law to do so.

7.6 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of the tbc88 business, personal data held by tbc88 may be transferred to the acquiring entity as part of that transaction. tbc88 will notify registered account holders via their registered email address in advance of any such transfer that materially affects the processing of their personal data.

8International Data Transfers

8.1 Cross-Border Processing. tbc88 operates servers and engages service providers in multiple geographic locations. As a result, your personal data may be transferred to, stored in, or processed in countries outside Bangladesh. tbc88 takes appropriate steps to ensure that any such international transfer of personal data is subject to safeguards that provide a level of protection equivalent to the protections applicable to data processed within Bangladesh.

8.2 Transfer Safeguards. Where tbc88 transfers personal data internationally, we rely on one or more of the following safeguards: standard contractual clauses that contractually require the recipient to process the data with equivalent protections; binding corporate rules where the recipient is part of the tbc88 corporate group; or the recipient's participation in a recognised data protection framework that provides adequate protections for personal data.

8.3 Your Rights Regarding Transfers. You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting the tbc88 Data Protection team at [email protected].

9Data Retention

9.1 Retention Principle. tbc88 retains personal data only for as long as is necessary to fulfil the specific purpose for which it was collected, or as required by applicable law. When personal data is no longer required for its original purpose and there is no legal obligation requiring continued retention, tbc88 will securely delete or anonymise that data.

9.2 Standard Retention Periods. The following retention periods apply to the main categories of personal data held by tbc88:

9.3 Extended Retention. Where tbc88 is involved in legal proceedings, regulatory investigations, or dispute resolution processes that require the continued retention of specific personal data beyond the standard retention periods set out above, that data will be retained until the relevant proceedings are fully concluded.

10Your Data Rights

As a data subject whose personal data is processed by tbc88, you have the following rights in respect of your personal data:

• Right of Access: You have the right to request a copy of all personal data that tbc88 holds about you. tbc88 will respond to a valid access request within 30 days of receipt. A copy of your data will be provided in a commonly used electronic format.
• Right to Rectification: You have the right to request that tbc88 correct any inaccurate personal data held about you, or complete any incomplete personal data. You may update certain account details directly via your tbc88 account dashboard. For changes to core identity data (name, date of birth), please contact the support team and provide supporting documentation.
• Right to Erasure: You have the right to request that tbc88 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing has no other valid legal basis. This right is subject to any legal or regulatory retention obligations that require tbc88 to retain data for a defined period, as set out in Section 9.
• Right to Restrict Processing: You have the right to request that tbc88 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, or where tbc88 no longer needs the data but you require it to be retained for a legal claim.
• Right to Data Portability: You have the right to receive a copy of personal data that you have provided to tbc88 in a structured, commonly used, machine-readable format, and to request that this data be transmitted directly to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where tbc88 relies on legitimate interests as the legal basis for processing. You also have an absolute right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where tbc88 relies on consent as the legal basis for processing (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request — [Your Registered Username]". tbc88 may need to verify your identity before processing your request. tbc88 will respond within 30 calendar days of receiving a valid, complete request.

11Children and Minors

11.1 Minimum Age. The tbc88 Platform is strictly an adults-only service. No person under the age of 21 is permitted to register a tbc88 account or use any tbc88 service. tbc88 does not knowingly collect personal data from any individual under the age of 21.

11.2 Discovery of Minor's Data. If tbc88 becomes aware that personal data has been collected from an individual who is under 21 years of age, tbc88 will immediately suspend the associated account, void any associated gameplay activity and balances, and permanently delete the data as quickly as practicable in accordance with applicable legal obligations.

11.3 Parental Notification. If you are a parent or guardian and you believe that a person under 21 in your care may have registered a tbc88 account or submitted personal data to tbc88.io, please contact the tbc88 support team immediately at [email protected]. tbc88 will investigate and act promptly upon any such notification.

12Security Measures

12.1 Technical Safeguards. tbc88 implements a range of technical security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: 256-bit SSL/TLS encryption for all data in transit; encryption of sensitive data at rest (including identity documents and financial data); firewalls and intrusion detection systems; regular penetration testing of Platform infrastructure; and secure, access-controlled server environments.

12.2 Organisational Safeguards. Access to personal data within the tbc88 organisation is restricted on a strict need-to-know basis. All tbc88 staff who handle personal data are subject to confidentiality obligations and receive regular data protection training. Access to sensitive data systems is logged and audited.

12.3 Incident Response. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tbc88 will notify affected account holders without undue delay, and in any event within 72 hours of becoming aware of the breach, providing details of the nature of the breach, the data affected, the likely consequences, and the measures tbc88 has taken or proposes to take to address the breach.

12.4 Your Responsibility. You are responsible for maintaining the security of your tbc88 account credentials. tbc88 recommends using a strong, unique password for your tbc88 account and enabling SMS-based two-factor authentication (2FA) via your registered +880 mobile number. Do not share your login details with any third party. If you suspect that your account has been compromised, contact tbc88 support immediately at [email protected].

13Third-Party Links and Services

The tbc88 Platform may contain references to, or integrations with, third-party services — including game provider software, payment processing interfaces, and analytics services. These third parties operate under their own privacy policies and terms of service, which are independent of this tbc88 Privacy Policy. tbc88 has no control over, and accepts no responsibility for, the privacy practices, content, or security of any third-party service. You should read the privacy policies of any third-party service that you interact with through the tbc88 Platform before providing personal data to that service.

14Changes to This Privacy Policy

14.1 Right to Amend. tbc88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or tbc88's data processing practices. The updated version of the policy will be published on this page with a revised effective date.

14.2 Notification of Material Changes. Where changes to this Privacy Policy are material — meaning they significantly affect how tbc88 collects, uses, or shares your personal data — tbc88 will notify registered account holders via email to the registered email address on file at least 14 days before the updated policy takes effect. For non-material clarifications or editorial corrections, the policy may be updated without individual notification.

14.3 Continued Use as Acceptance. Your continued use of the tbc88 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the tbc88 Platform and request account closure prior to the effective date of the change.

14.4 Policy Archive. Prior versions of this Privacy Policy are available on request by contacting the tbc88 Data Protection team at [email protected].

15Contact Us

For all privacy-related enquiries, data rights requests, and data protection concerns, please contact the tbc88 Data Protection team using the details below. When submitting a data rights request, please include your registered tbc88 username and the email address associated with your account so that we can locate your records without delay.

• Email: [email protected]
• Subject Line for Data Rights Requests: "Data Rights Request — [Your Registered Username]"
• Subject Line for General Privacy Enquiries: "Privacy Enquiry — [Your Registered Username]"
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
• Response Timeframe: tbc88 will acknowledge receipt of all privacy-related enquiries within 2 business days and will provide a substantive response within 30 calendar days of receiving a complete request.